Information
Frequently asked questions.
Answers about enquiries, provider review, market coverage and responsibility.
Getting started
Who can submit an enquiry?
Businesses and eligible private clients may submit a defined account, payment, exchange or related financial-service requirement. Financial institutions and providers can use the institutional onboarding route. An enquiry is not an application to a provider.
What information is required?
We ask for the applicant profile, relevant currencies, transaction corridors, expected activity and intended use. Business enquiries also include company, ownership and operating information.
How long does the initial response take?
We aim to acknowledge a complete enquiry within one to two business days. Provider due-diligence and approval timelines are separate and vary by case.
Are services available everywhere?
No. A provider confirms availability for the business, jurisdiction, use case and requested service.
Accounts and payments
Which currencies are currently available?
HKD, SGD and MYR are in FC’s current service scope. The provider confirms eligibility and availability for each client and use case.
What is the next currency launch?
USD is being prepared for launch across relevant account, collection, payment and settlement requirements.
Does an enquiry confirm an account or payment route?
No. It gives FC enough context to assess whether a provider discussion is appropriate.
How is pricing determined?
The responsible provider sets and discloses its pricing and commercial terms before any approved service begins.
Exchange and crypto
Which assets or pairs are available?
No asset or pair should be assumed available. The provider confirms the asset, pair, jurisdiction, settlement route and permitted use for each case.
Who provides the quote?
The responsible provider issues or confirms the rate, fees, validity period and settlement instructions.
Can settlement use an external wallet?
That depends on the provider’s policy, the asset, jurisdiction, ownership evidence and wallet-review requirements.
Are digital assets insured?
Digital assets are not FDIC-insured and involve risk, including possible loss of value.
Compliance and security
What is Fiducia Clearing’s regulatory status?
Fiducia Clearing Limited is registered with FinCEN as a Money Services Business (MSB Registration No. 31000335047573).
Why is KYB required?
KYB collects company, ownership and proposed-use information needed for an eligibility and risk review. Final requirements depend on the business and jurisdiction.
How is account access protected?
The responsible provider supplies the security and access controls for any approved service. Specific control information is provided during due diligence.
Where can a partner request due diligence materials?
Email support@fiduciaclearing.com with your organization and request details.
Ready when you are
Have a requirement that is not covered here?
Tell us about the entity, currencies, corridors and intended use.