Account and collection needs
For example, asking whether a provider can support receiving your own funds in connection with a move abroad.
Private clients
Private client enquiries for cross-border financial needs.
Tell us what you need to receive, exchange or pay. We review the request and confirm whether an appropriate independent provider route may be available for your country, currency and intended use.
Before you enquire
Be ready to explain the purpose of the service, expected activity and source of funds. Do not send identity documents or bank credentials by email.
Before you submit
Prepare a useful first enquiry.
A short overview helps identify what needs provider confirmation. You do not need to assemble an application pack to start the conversation.
Your circumstances
- Residence and countries involved
- Give your country of residence and the sending and receiving countries. Mention any relevant change of residence.
- Purpose and source of funds
- Explain what the service is for and whether funds come from savings, employment, a sale or another source. An overview is enough at this stage.
The intended activity
- Currencies, amount and frequency
- List the currencies, approximate amount or range, and whether this is a one-off or recurring need.
- Timing and beneficiary relationship
- State any target date and whether funds are going to your own account, a family member or another recipient. Timing remains subject to provider review.
Do not include identity documents, full account numbers or bank credentials in this form or by email. If further documents are needed, first confirm the recipient and an appropriate submission route.
Enquiry form
Send an initial overview.
We normally acknowledge complete enquiries within 1–2 business days. Any provider assessment or onboarding timeline begins separately.
- FC
- Reviews and routes the request.
- Provider
- Confirms eligibility, terms and service availability.
- You
- Review the provider and decide whether to proceed.