Receiving customer payments
A company invoices customers in another market. Its brief should explain who pays, where funds originate and how receipts need to be identified against invoices.
Account requirements
Prepare an account or collection brief for provider review.
For businesses and eligible private clients, FC documents account and collection requirements, the currencies involved and the intended use before assessing a relevant independent provider route.
Current scopeHKD · SGD · MYR
Subject to client eligibility, jurisdiction and provider approval. Each pair, route and service must be confirmed.
USD is being prepared for launch and is not currently available.
Start with the need
When this requirement comes up
Start with the incoming funds and the person or company receiving them. An account requirement and a collection requirement may need different provider arrangements.
Personal incoming funds
An individual expects funds from an account they own in another jurisdiction. The receiving purpose, account ownership and origin of funds need to be clear.
Illustrative needs, not customer case studies or confirmation of availability.
Before you enquire
Prepare your initial brief
A clear outline is enough to start. Estimates are useful where amounts or dates are not yet fixed.
- Applicant and location
- State the company’s place of incorporation or your country of residence, and whether the need is business or personal.
- Who will send funds
- Describe the payer types, countries and relationship to the applicant. Distinguish own-account transfers from third-party receipts.
- Currencies and expected activity
- List requested currencies, approximate receipt values and frequency, including any seasonal changes.
- What happens after receipt
- Explain whether funds need to be paid onward, converted or retained, and what records you need for reconciliation.
Keep sensitive records out of the first enquiry.
Do not include identity documents, account numbers or supporting financial records in the initial enquiry. If documents are requested later, confirm an appropriate secure submission method with the provider.
Before you proceed
Questions for the provider
Use the provider’s written terms to confirm the details relevant to your request.
Whose name appears on the receiving details?
Confirm the account or collection structure, beneficiary name and required payment references.
Which incoming payments are permitted?
Check eligible payer types, origins, purposes and any restrictions on third-party receipts.
What are the costs and conditions?
Ask about opening, ongoing, receipt, conversion and withdrawal charges, and any minimum requirements.
Who handles funds, records and support?
Confirm the contracting entity, applicable protection arrangements, statements, access and complaints process.
Clear responsibilities
From brief to provider decision
- 01
You
Explain the intended activity, supply information requested during review and check that any proposed arrangement meets your receiving needs.
- 02
Fiducia Clearing
Organises the account or collection brief and coordinates a relevant provider discussion. FC does not approve an account application.
- 03
The independent provider
Performs due diligence and decides whether to offer an arrangement. It supplies the account structure, terms, fees and servicing details.
Before an introduction
Questions about scope and responsibility.
Which currencies are currently available?
HKD, SGD and MYR are in the current service scope, subject to client eligibility, jurisdiction and provider approval. USD is being prepared for launch.
Can customers pay my company directly?
Only where an independent provider approves the business and supplies an appropriate account or collection structure.
Can private clients enquire about this service?
Yes. Eligible private clients can describe personal account or collection needs. The provider reviews identity, residence, source of funds and intended activity before deciding whether a suitable arrangement is available.
How are accounts approved?
The responsible provider applies customer due diligence, identity or business ownership checks, risk assessment and expected-activity review before confirming any access.
Your next step
Start with your business or personal requirement.
Share your client profile, currencies, markets and intended use. We will assess whether an appropriate provider conversation is possible.
Enquiring as a financial institution or service provider? Institution onboarding