A defined currency conversion
A company has received funds in one currency and has an invoice in another. The starting amount, required destination amount and settlement account help define the request.
Exchange requirements
Define the exchange requirement before requesting provider terms.
FC helps businesses and eligible private clients define currency exchange requirements, including the amount, source of funds, purpose and settlement destination. The provider confirms whether it can support the request.
Current scopeHKD · SGD · MYR
Subject to client eligibility, jurisdiction and provider approval. Each pair, route and service must be confirmed.
USD is being prepared for launch and is not currently available.
Start with the need
When this requirement comes up
Use an exchange brief when you have a defined amount to convert. Keep the conversion requirement separate from any receiving account or onward payment you may also need.
A personal conversion need
An individual needs to convert personal funds for a documented overseas expense. The brief should identify the purpose, source of funds and intended settlement destination.
Illustrative needs, not customer case studies or confirmation of availability.
Before you enquire
Prepare your initial brief
A clear outline is enough to start. Estimates are useful where amounts or dates are not yet fixed.
- Currency pair and amount
- Identify the currency you have, the currency you need, and whether the source amount or destination amount is fixed.
- Source and purpose
- Summarise how the funds arose and the business or personal reason for converting them.
- Settlement destination
- State the destination country and whether the receiving account belongs to you, your company or another beneficiary.
- Timing and dependencies
- Give your desired date and any invoice or payment dependency. A requested date is not a confirmed settlement date.
Keep sensitive records out of the first enquiry.
Do not include identity documents, account numbers or supporting financial records in the initial enquiry. If documents are requested later, confirm an appropriate secure submission method with the provider.
Before you proceed
Questions for the provider
Use the provider’s written terms to confirm the details relevant to your request.
How long is the quote valid?
Ask when pricing expires, what constitutes acceptance and whether a new quote is needed if funding arrives later.
What is the total conversion cost?
Confirm the rate, all disclosed charges and the expected destination amount, including any separate transfer costs.
Where and how should funds be sent?
Verify provider-issued funding instructions, account ownership requirements and settlement details before acting.
What happens if settlement cannot proceed?
Check funding deadlines, review conditions, cancellation or refund terms, and who handles status enquiries.
Clear responsibilities
From brief to provider decision
- 01
You
Define the conversion, verify settlement details and review the provider’s quote and terms before giving any instruction.
- 02
Fiducia Clearing
Clarifies the amount, purpose and settlement requirement and coordinates the provider conversation. An FC enquiry is not a quote or trade instruction.
- 03
The independent provider
Confirms eligibility, pair availability, pricing, quote validity and settlement instructions, and handles any approved execution.
Before an introduction
Questions about scope and responsibility.
Which currencies are supported?
HKD, SGD and MYR are in the current service scope. USD is being prepared for launch. Exact pair availability is confirmed case by case by the responsible provider.
Can private clients enquire about this service?
Yes. Eligible private clients can submit personal exchange requirements. Identity, residence, source of funds, currency pair and settlement-account ownership remain subject to provider review.
Will I see the fee in advance?
Where a provider relationship is available, its proposal should state pricing and fees before execution.
Can I use my own wallet?
That depends entirely on the provider, asset, jurisdiction, ownership evidence and wallet-review requirements.
Your next step
Start with your business or personal requirement.
Share your client profile, currencies, markets and intended use. We will assess whether an appropriate provider conversation is possible.
Enquiring as a financial institution or service provider? Institution onboarding